Refund Policy

You have 7 days from the moment your payment is confirmed to request a refund on a one-time purchase.

The window is enforced by the system against the time of payment, so a request made inside it is always accepted for review, and one made outside it cannot be submitted through the site. If you are just past the window and have a good reason, write to hello@asworks.studio — clause 6.

You are entitled to a refund if any of these apply:

• The product does not work as its listing described.
• The download is corrupt, incomplete, or does not match the published SHA-256 digest.
• The product is missing files, dependencies or documentation that the listing said were included.
• You were charged more than once for the same order, or charged an amount that does not match the total shown at checkout.
• The product was withdrawn by us for infringing someone else’s rights — in that case you are refunded regardless of the window.

You do not have to prove the product is defective to ask. Tell us what went wrong in your own words; the seller gets a chance to respond, and unclear cases are decided in the buyer’s favour.

Being straightforward about this now is fairer than refusing you later:

• You changed your mind, or bought the wrong product by mistake, after downloading and using it. Tell us before you deploy it and we will normally still refund.
• The product works as described but you wanted it to do something it never claimed to do.
• You lack the technical prerequisites the listing stated — a runtime version, an API key, a paid third-party service.
• You have already substantially used the product in production, or redistributed it.
• The request is outside the 7-day window, subject to clause 6.

Open Orders in your account, find the order, and choose Request refund. Say briefly what went wrong. You can also email hello@asworks.studio from the address on your account.

• You will get an acknowledgement immediately, and a decision by email — normally within 2 business days, and always within 5.
• We may ask a question or two if the fault is not clear from your description. That pauses nothing: the window is fixed at the time you asked, not the time we reply.
• If a request is declined you will be told the reason, and you can respond with more detail.

The refund is issued to the original payment method. We cannot send it anywhere else — that is a constraint of the payment system, not a policy choice.

• We process it within 2 business days of approval.
• Your bank or card issuer then takes 5–7 business days to post it. That part is outside our control; the money has left us on day one.
• You will get an email when it is sent, with the reference to quote if you need to chase your bank.
• The full amount you paid is returned. We do not deduct a processing fee.

The 7-day limit is a floor, not a ceiling on our discretion. If something is genuinely wrong with a product — it stopped working after a seller update, or a defect only appears under conditions you could not have tested quickly — write to hello@asworks.studio and explain. We would rather look at it than hide behind a date.

Nothing in this policy limits your rights under the Consumer Protection Act, 2019, or your right to raise a chargeback with your bank. If you are considering a chargeback, please contact us first: it is usually faster, and it avoids a dispute record against your account.

A refund reverses the sale in full, including the platform commission — we do not keep our fee on a refunded order. Earnings clear for withdrawal only after the refund window has closed, so a refund never has to be recovered from money already paid out to you. The Seller Agreement covers this in detail.