ASWorks is run by one person, so every message reaches Abneesh Singh directly. That means no ticket queue and no bot — and an honest response time rather than a promise of instant help.
hello@asworks.studioSame address either way — picking a subject just gets you a faster, better answer.
A download that will not work, a charge you do not recognise, or a refund you want to request or chase.
Include your order reference if you have it — it makes this much faster.
Email about thisListing a product, a review decision, payouts, or anything about your seller account.
Email about thisA vulnerability in the platform, a product behaving maliciously, or a listing that should not be here.
Report vulnerabilities to us before disclosing them publicly. We will confirm within 2 business days and will not pursue action against good-faith research.
Email about thisCopyright or trade mark complaints, data access or deletion requests, and anything about the policies.
Email about thisMost messages get a reply within 1 business day. Refund decisions are made within 2 business days and always within 5. Security reports are acknowledged within 2 business days. Data access and deletion requests are answered within 30 days, as the law requires.
These are targets from one person, not a contractual service level. If something is urgent and you have not heard back, send a follow-up — it will not be treated as chasing.
Abneesh Singh, proprietor
Abneesh Singh (sole proprietor, trading as ASWorks)
Kolar Road, Bhopal, Madhya Pradesh, India
Complaints are acknowledged within 48 hours and resolved within one month of receipt. If you are not satisfied with the outcome, you may escalate to the National Consumer Helpline or the appropriate consumer forum.